In other words, you can only use your debit card on Monday for an amount of EUR. The blocking of a double amount only applies to Maestro transactions and not to Bancontact transactions. Debit card limits - minors. For minors, usage limits are lower. Visa card. ATM withdrawal limits when using your Visa card:. How do I report a suspect card transaction? Contact us via cards keytradebank.
Please give us as much information as possible about the disputed transaction s. Subsequently, we follow up the dispute file with Worldline, the company which handles electronic payments. In the event of serious fraud skimming , you have to block the card immediately via Card Stop and report the crime to the police. You can then send us a copy of the police record.
Visa :. If you wish to dispute transactions with your Visa card, please report them through the following document. How can I use my cards abroad? Debit card. Since , you can only use your debit card as standard in a limited number of mostly European countries. On this webpage of Febelfin you can find the complete list of countries where you can use your card. If you would like to use your debit card with Maestro function, for a set period, in another country, you have to submit a specific request to do so via e-mail not possible via telephone to cards keytradebank.
State your account number and your card number and the desired duration of this activation. We advise you to do this at least three working days before your departure abroad. Keytrade Bank doesn? Following your request, you can use your debit card to make payments anywhere in the world.
Your VISA card needs to be activated for use abroad. This can be done through the App or the transaction website in the options of your card. If your application is accepted, the debit card will be sent by mail to the legal address of the account holder. Quand est-ce que je vais recevoir ma carte? Comment activer la carte? Connectez-vous en tant que client sur le site et allez dans le menu "Banque". Ensuite dans "Cartes" et cliquez sur "Activer ma carte". Malheureusement, ce n'est pas possible.
Pour effectuer vos paiements en ligne avec 3D Secure, il vous faudra entrer un code e-commerce et votre Keytrade ID. Quelles sont les limites des retraits aux distributeurs de billets et dans les magasins? What can I do if I lost my card? Call Card Stop immediately. From Belgium : max. Que faire si j'ai introduit 3 fois un mauvais code PIN? Si vous ne vous en souvenez plus, il va falloir en commander un nouveau. Contactez-nous : on passera votre commande. Avez-vous l'intention de partir en voyage dans un pays en dehors de l'Europe?
Ce service est gratuit. Puis-je changer les cartes bancaires que je veux utiliser pour des paiements en ligne? Confirmez en utilisant votre code de confirmation. What is a contactless payment? Contactless payments allow you to pay by simply putting your card next to a terminal thanks to the NFC technology.
What are the limits of contactless payments and payments without PIN? A PIN code is requested from? Payments without PIN code are only allowed for purchases of less than? The PIN code is required from the moment the amount of consecutive purchases will reach? How can I disable the contactless payments and payments without PIN functionalities of my bank card? To disable, please contact our helpdesk on 02 90 What are payments without PIN?
Payments without PIN allow you to purchase goods and services of less than? To do this kind of payments you need to insert your card in a terminal or bring it close by a terminal. This latter is also called a contactless payment.
Can I pay contactless with my debit card? If your bank card does not feature the contactless logo , you can contact our helpdesk on 02 90 00 to order a new one. The granting of the card is based on your profile and your income. Unfortunately, that is not possible.
What criteria must I satisfy to be able to apply for a card? You must be of age to be able to apply for a credit card from Keytrade Bank. In addition, Keytrade Bank will assess your creditworthiness and accept or reject the application on the basis of its assessment. If Keytrade Bank approves your application for a credit card and there is EUR in one of your Keytrade Bank accounts, you will receive your credit card by post.
Keytrade Bank is not required to state its grounds for refusing to issue a credit card. A new card will automatically be sent to you about one month before the expiry date of your current card. You can use your VISA card to pay all your expenditure and withdraw cash both in Belgium and abroad, and also to pay online. The current account associated with your VISA card is only debited once a month.
A VISA card is often used as a secure option, but it also enables you to travel without having to carry different currencies. The expenses made with your VISA card will be withheld monthly form your current account. You need to make sure that there is a sufficient amount on your current account to cover these expenses.
The amount will be debited from your current account 3 calendar days after the closure of the transactions the last day of the month.
If this day falls in a weekend or is an official holiday or bank holiday, the debit will be executed the closest working day. Examples: 1. How can I view my monthly Visa card statements? Your monthly Visa card statements are available online in electronic format PDF. To view, save or print your electronic statements, log on to the transactional site via your PC not using a tablet or smartphone and go to the 'Bank' menu.
Next, click on 'Statements' and select your Visa account. Here you will find your latest monthly statement along with a history of statements available for 24 months. What happens if I dispute a transaction on my statement? What charges are associated with a VISA card? Notify Card Stop immediately if your card is lost or stolen. From Belgium: max. From abroad: 00 32 70 cost is determined by the foreign operator. Your card will automatically be frozen after three wrong PINs have been entered.
Send an e-mail quoting your account number to cards keytradebank. Faites- avant d'utiliser votre carte VISA en ligne ou dans un magasin pour confirmer le changement Important: il n'est pas possible de changer votre code PIN directement au distributeur automatique. Si vous n? Si les 12 transactions ne sont pas atteintes l? Astuce : consultez le compteur de vos transactions VISA sur votre dashboard banking du site transactionnel.
Comment savoir si j'ai atteint les 12 transactions? Do I need to activate something? You don't have to do anything. As soon as you receive your Visa card, you automatically benefit from all the insurance types linked to your card. What type of insurance is linked to my Keytrade Bank Visa Classic card?
Your Visa Classic card comes with the Safe Online insurance, which you get for free with the card. This insurance covers all your online purchases paid with your Keytrade Bank Visa Classic card with a minimum of EUR 75 and a maximum of EUR against incorrect delivery or non-delivery of your online purchase.
What type of insurance is linked to my Keytrade Bank Visa Gold card? Several types of insurance are linked to the Visa Gold card: - Safe Online insurance: this insurance covers all your online purchases paid with your Keytrade Bank Visa Gold card with a minimum of EUR75 and a maximum of EUR against incorrect delivery or non-delivery of your online purchase. This covers illness or accidents of the cardholder, their partner or their children under 25, up to a maximum of EUR 5, Our service includes remote diagnosis, repairs and even replacement of an irreparable appliance within the additional two-year period.
The Travel and Assistance insurance also provides for assistance at home in certain cases. The insurance provides coverage in case of non-delivery or incorrect delivery of the insured item. Non-delivery means the item has not been delivered within 90 days after the amount has been debited from your credit card as indicated on the card statement.
Is there a minimum purchase value for the item to be covered by the Safe Online insurance? I ordered five T-shirts at EUR35 per shirt from an online seller. They were never delivered. The coverage applies for items with a minimum unit value of EUR75 including VAT and not for the total amount of the order. Since each T-shirt cost EUR35, they are not covered by the insurance. Which items are covered by the Safe online insurance linked to my Keytrade Bank Visa card?
Each new movable property for private use that is purchased online from a seller, provided that the purchase was shipped and delivered by post or courier and that it has a unit value of between EUR75 and EUR, including VAT, and insofar it is not excluded under this guarantee.
Excluded items are listed in the General Terms and Conditions of the insurance. Which documents must I send with a file for a claim on the Safe Online insurance that is linked to my Keytrade Bank Visa card? If you file a claim, you must provide the insurer with the following: - the completed and signed Safe Online claim application form - the Keytrade Bank Visa card statement which shows that the insured item was purchased with your Keytrade Bank Visa card; - a document identifying the item as well as the purchase price and date, such as an invoice or sales receipt; - a printout of the order confirmation e-mail , confirmation from the seller that they accepted the order or a printout of the internet order page; - in case of delivery by a courier: the delivery slip; - in case of by delivery by post: the delivery receipt; - when returning the insured item to the seller: proof of payment of the cost of return shipping with confirmation of receipt; - all other documents or information necessary to approve the request for compensation and to estimate the appropriate compensation.
I have booked accommodation, including transport to and from the hotel. Are local transport and rental vehicles at the destination covered by the Travel Cancellation insurance?
Yes, all travel costs which are fully or partly paid for in advance are covered, insofar as these costs are not refunded by the company concerned in the event of cancellation of your trip.
If these costs have not yet been made, they are obviously not covered by the Travel Cancellation insurance. Does this mean the maximum cover of the Travel Cancellation insurance is doubled? No, the maximum cover of EUR5, per claim applies to all insured persons together and per insurance year. If I become seriously ill while travelling and have to interrupt my trip, will my journey back home be reimbursed? The Travel Cancellation and Interruption insurance covers costs that are contractually due if you have to interrupt your trip for a covered reason as specified in the General Terms and Conditions.
If you have to return home ahead of schedule during your trip for a covered reason as specified in the General Terms and Conditions, the insurer will reimburse the additional costs over and above your original return journey. If you have to buy a new ticket, the cost will be reimbursed. You are also entitled to a reimbursement of the remaining days off that you could not enjoy. These are calculated on a pro rata basis.
A few days before my departure, there was a large flood in my country of destination. I wish to cancel my trip. No, your cancellation costs are not reimbursed in the event of a natural disaster.
I am going on a trip in four days' time. My passport was stolen yesterday and I cannot travel without a passport. Can I cancel the trip and file a claim? No, there is no intervention if your passport or visa has been stolen. You can apply for a new passport or visa through an emergency procedure. If the emergency procedure is no longer possible, you must postpone your departure until you are in possession of the necessary documents and you will have to pay the costs of changing your tickets yourself.
Is there a minimum purchase value for the item to be covered by the Extended Warranty insurance? Must the device that is insured under the Extended Warranty insurance have been paid for with my Keytrade Bank Visa Gold card? Yes, the device must have been fully paid for by credit card and the unit value must be at least EUR including VAT.
Is there a limit to the amount insured under the Extended Warranty insurance? The limit of the insured amount is EUR 5, per appliance and per claim, with a maximum of EUR 5, per period of 12 consecutive months. My appliance is one year old.
Can I rely on the Extended Warranty insurance? In the first 24 months after the purchase, you must rely on the statutory Warranty provided by the manufacturer of your appliance.
The Extended Warranty insurance only takes effect if your appliance breaks down after the statutory Warranty period has expired. The cover applies only if the malfunction is also covered by the original manufacturer's month Warranty. Which goods are covered under the Extended Warranty insurance? The insurance covers 'white goods' and 'brown goods' newly purchased in Belgium and paid for fully with your Keytrade Bank Visa Gold card. Used goods or goods you bought on an auction site are not covered.
The insurance takes effect after expiry of the manufacturer? If your appliance breaks down in the first 24 months after purchase, you are advised to contact the manufacturer or distributor. You can find the list of all covered goods here. What should I do in case of damage covered by the Extended Warranty insurance? Do my partner and my children also benefit from this insurance? Yes, the Visa Assistance Travel and Assistance insurance is valid for the holder of the Keytrade Bank Visa Gold card, their partner and any unmarried children who live with the cardholder.
What are the benefits of the Visa Travel Assistance insurance? What are the benefits of the Visa Travel Assistance? No, to benefit from this insurance you only need to be the holder of a Keytrade Bank Visa Gold card. I am thinking about renting a car during my trip. Can I rely on my Visa Assistance insurance if the car breaks down?
No, vehicle breakdown is not covered under Visa Assistance. What does the card security do? This extra security level ensures that your online payments are more secure by confirming your identity with your e-commerce code and your Keytrade ID code. I don? What do I need to do? You can create an e-commerce code on Keytrade Bank? Select the bank card s you want to use for online payments.
Create and confirm your e-commerce password which you can change at any time. Confirm, using your confirmation code. I forgot my e-commerce code. You can create a new e-commerce code on Keytrade Bank?
Choose in section E-commerce code? Change code?. Create and confirm your new e-commerce code. Can I change my e-commerce code myself? Which bank cards allow me to do online payments? The e-commerce code remains the same for all your Keytrade Bank bank cards. Do I need a separate e-commerce code per bank card for online payments? No, for your convenience the e-commerce code is the same for all bank cards you have selected for online payments.
How many times can I enter the wrong e-commerce code or Keytrade ID code? After three wrong attempts, your payment will be refused for security reasons. Please do your purchase again. What is Zoomit? Zoomit is a free bank service in your Intenet Banking. You are free to use the service or not.
Thanks to Zoomit you will quickly have access to your invoices and salary slips. If you need to pay your invoice you do not need to re-enter the payment in your Internet Banking. A pre-filled transfer form will simplify your work. You only need to approve or refuse the payment. In this way you manage your payments quickly and efficiently in Internet Banking. More transparency and control. And what's more, you are working in an environmental-friendly way and you are losing less time in administrative burdens.
How does Zoomit work? Zoomit enables you to view, manage and pay your invoices from your Internet Banking application. Zoomit also gives you access to your payslips and other documents linked to your financial transactions. When a supplier sends you a document via Zoomit, you will see the Zoomit icon displayed in your online banking application.
Simply click on this icon or on the word Zoomit to view the document. How do I accept a document for the first time from a new sender? As soon as the Zoomit icon appears next to your bank account in your Internet Banking application, it means that a document is available.
The File Scanner is an optional feature which can be used by you, at your own risk and solely for private, non-commercial purposes. We reserve the right to remove this feature from the UR Browser completely or revise, change, add and update the File Scanner in our sole discretion, at any time, with or without notice to you. Cette Licence ne vous accorde aucun droit d'utilisation de ce contenu.
Ces facteurs ne sont pas exempts de faute. Pour en savoir plus sur les droits, vous devriez communiquer avec un organisme local de conseils aux consommateurs. Toutes nos offres incluent un renouvellement automatique de l'abonnement. La Convention des Nations Unies sur les contrats de vente internationale de marchandises ne s'applique pas. A Diagnostische Nutzungsdaten. B Lesezeichen und lokale Daten. Diese Faktoren sind nicht fehlerfrei.
Kein Teil der Dienste darf in irgendeiner Form oder mit irgendwelchen Mitteln reproduziert werden. Der Dateiscanner wird von Drittanbietern d. Alle vom Dateiscanner angezeigten Informationen sind rein informativ und stellen lediglich eine Empfehlung dar.
Permitted License Uses and Restrictions. Consent to Use of Data. Software updates. Services and Third Party Materials. Disclaimer of Warranties. Limitation of Liability. Export Control. Controlling Law and Severability. Third Party Acknowledgements and Terms.